IT Services
Managed IT Services
A Complete outsourced IT Department for your business needs.
Pathfinder Technology Solutions offers a proactive approach to provide Erie County and Buffalo with managed IT services at affordable rates. Managed IT. Our flat rate services and 24/7/365 remote monitoring give you peace of mind by reducing costs while increasing productivity and minimizing downtime as well as risk. Often enough, we will find and solve problems before you even know they exist.
Co-Managed IT Services
A blended approach to helping you solve technology problems.
Pathfinder Technology Solutions in Buffalo offers co-managed IT services, lending our expertise to assist your internal IT department as well as any IT service company. We also help with special projects such as server upgrades, network upgrades, and any other technology consulting needs you may have. We do all of this while remaining invisible to your end users because we always want you to be the first point of contact.
Initial Audit & Onboarding Procedures
We begin by sending a trained technician to your site, they will assess your current IT infrastructure, hardware, software, operating systems and configurations. We provide a detailed breakdown of what we found as well as potential problems and/or risks.
Getting to know you and your business
We will get to know you as a customer and your business in depth, including expectations & budget to have a better understanding of what works for you so we can tailor our services to your specific needs.
Updates & Patch Management
Each month our technicians conduct maintenance to ensure all systems and equipment are up to date with the latest patches, updates, firmware. Our customers’ equipment & security is our top priority.
24/7/365 Network Monitoring
We proactively monitor your businesses systems to detect and report potential problems before they occur. This in turn minimizes downtime as well as data loss and prevents costly repairs.
Persistent Remote Access
Our remote access system enables us to repair most network and computer issues right from our office while providing faster support and avoiding the expense of an on-site visit.
Virus & Spam Filtering
Thanks to our Managed services plan we can also put a stop to annoying spam, pop-ups and spyware taking over your computers and network all without you purchasing additional hardware and/or software
Peace of Mind
We make sure everything is handled so you have peace of mind pertaining to your network & computer security reliability.
Guaranteed Response Times
While under our managed services we offer guaranteed 1-hour response times in the event your network or services experience a problem. If the problem cannot be solved remotely we will dispatch a technician to effect repairs onsite to get you back up and running as soon as possible.
Discounted Service Rates
All our managed customers receive preferred client discounted service rates in the event you need onsite or remote assistance for something not covered under your agreement, whether that be troubleshooting, installing new equipment or hardware or working with a 3rd party vendor.
If you are looking for managed IT services, including hardware and software support in Buffalo or Erie County, don’t wait another minute, give us a call today!
We're Here To Help!
Office
North Tonawanda NY 14120
Hours
Mon-Sun 8am - 11pm